Solmate Help & Support

Get direct support, setup assistance, and troubleshooting guides for Solmate on iPhone, iPad, and macOS.

Need Help or Have a Question?

Our dedicated support team is here to assist you with setup, inverter configuration, and bug reports. We typically reply within 24 hours.

📱 Getting Started & Platform Setup

How do I test Solmate without an inverter account? Demo Mode

You can explore the complete Solmate experience without entering any solar credentials. When you open Solmate, tap the Demo Mode banner or open Settings ➔ Inverter System and select Demo Simulator. This populates live simulated solar production, battery state, particle flows, and widgets.

How do I connect my solar inverter account?

Solmate supports direct connection to 8 major solar platforms:

  • Sunsynk & Deye: Enter your Sunsynk Connect or Deye Cloud app email and password.
  • Growatt: Enter your ShineServer / ShinePhone username and password.
  • Tesla Powerwall: Connect directly via your local Powerwall Gateway IP or Tesla account.
  • Solarman, GoodWe (SEMS), FoxESS & Enphase: Enter your respective cloud portal login credentials.

All credentials are encrypted locally in your device's Hardware Secure Enclave Keychain using AES-256-GCM. No credentials or energy data are ever transmitted through any intermediary server.

How do I add Solmate Widgets on iPhone, iPad & Mac?

  • iPhone & iPad: Long press your Home Screen or Lock Screen ➔ tap the + button ➔ search for Solmate ➔ choose your desired widget size (Gauge, Flow, or Summary).
  • macOS: Right-click your desktop or click the date/time in the menu bar to open Notification Center ➔ click Edit Widgets ➔ select Solmate and drag it to your desktop.

🔧 Troubleshooting & Common Questions

"Unable to connect" or authentication error when logging in

If your login fails, please verify the following:

  • Ensure you are using the same credentials that log into your inverter manufacturer's mobile app.
  • Check that your inverter is currently online and reporting to your provider's cloud portal.
  • Verify your device has an active internet connection.

How frequently does background telemetry update?

Solmate syncs live telemetry every 5 minutes while running, complying with Apple's energy-efficiency guidelines and inverter API rate limits. You can pull down on the dashboard or tap the Refresh button at any time for an instant live reading.

How do I request support for a new inverter brand or feature?

We are continuously expanding provider support. Please send your inverter manufacturer and model details directly to solmate@jonogould.com.